Problem Type | Estimated Timeframe | Description |
TRASH COLLECTION, RECYCLING, AND GRAFFITI |
Container Request | 26 days | Learn more about obtaining a black trash, blue recycling, or green container. |
Dead Animal |
3 days
| |
Graffiti Removal |
Public (City-maintained): 6 days Private Property: 223 days* *involves a code enforcement investigation
|
Graffiti response time varies based on what type of property the graffiti is located on. Graffiti located on commercial property can require code enforcement, which adds time to the process. After receiving approval from a residential (less than 4 unit) property owner, the City partners with Urban Corps to help remove graffiti. Note: Companies are responsible for painting out graffiti on their assets, such as utility boxes and dumpsters. Reports may be referred to the responsible party to be addressed.
|
Illegal Dumping |
5 days
|
Depending on the type and location of illegal dumping, this type of report may take less than a week or up to 6 months to resolve, if code enforcement actions are involved. Reports of Illegal Dumping associated with Homeless Encampments should be submitted under the “Homeless Outreach / Encampment” reporting option and may incur additional delays if submitted as “Illegal Dumping.”
|
Missed Collections |
5 days* *when not associated with a known route delay
|
Learn more about Collection Service Impacts. Missed trash/recycling container pickups need to be reported to the Environmental Services Department no later than 5 p.m. on the following day after the missed collection to get return service. If container was tagged, please refer to the information left by the driver on the tag and correct the issue.
|
STREETS, SIDEWALKS, AND LIGHTS |
Curbs | Damaged Curb: 177 days Faded Paint: 392 days | |
Pothole | 6-20 days* *depends on weather conditions | Learn more about Pothole Repair and Street Resurfacing. |
Sidewalk Repair Issue | Temporary Repair: 7 days Permanent Repair: Multiple years* *resource dependent | Learn more about Sidewalk Repair. Sidewalk uplifts are temporarily ramped or patched as soon as possible following reports to City crews. Sidewalk repairs involving concrete work take longer. Often, repairs are the responsibility of the adjacent property owner. |
Street Lights |
230 days
| Learn more about why street light repairs are taking longer than normal. |
Street Sweeping | 30 days | |
Traffic Signals |
5 days
| Reports related to traffic signal maintenance are completed within the same day. More involved reports related to traffic signal timing may take more time to resolve. |
Traffic Sign Maintenance | 405 days | |
BICYCLE, SCOOTER, AND VEHICLE ISSUES |
72 Hour Vehicle Violation | 43 days | The time it takes to resolve this type of problem can take longer, due to the code enforcement process. |
Bicycle Related Issues | 117 days | Variable accuracy due to low report volume. |
Parking Zone Violations |
Timeframes are not provided for this service.*
*Parking zone violation reports are closed in Get It Done after the information is entered into the Police dispatch system.
|
Monitored Monday – Friday, 7 a.m. – 5:30 p.m. For urgent issues outside of this time frame, please call (619) 531-2000. If this is an emergency, dial 9-1-1.
|
Scooter Issues | Within 24 Hours |
Both riders and operators must follow regulations and rules related to Shared Mobility Devices. Learn more about the City’s shared mobility devices program.
|
HOMELESS OUTREACH / ENCAMPMENT |
Homeless Outreach / Encampment | 29 days |
Learn more about what happens when a homeless outreach / encampment is reported. Visit the City's Homeless Strategies & Solutions Department website for more details.
|
TREE MAINTENANCE |
Tree Maintenance (Non-Emergency) | 255 days | Emergency tree work is immediately dispatched for service. Other reports of tree maintenance are addressed as soon as possible, depending on the severity of the issue and may take up to a year to address. |
Tree Trimming | Palms – Every two years Shade trees – Every 20 years | The City currently schedules trimming for palm trees every two years and every 20 years for other trees in the public right-of-way. |
Vegetation Encroaching on Sidewalk/Street | 436 days | Due to steps required in the code enforcement process and a backlog of open reports, this type of report is taking longer than normal. |
STORMWATER AND DRAINS |
Storm Drain | 90 days | |
Street Flooded | 3 days* *emergencies are addressed within 24 hours | |