| Problem Type | Estimated Timeframe | Description |
| 72-Hour Parking Reports | 52 days | The time it takes to resolve this type of problem can take longer, due to the code enforcement process. |
| Curb Painting | 150.8 days | |
| Dead Animals | 1.4 day | |
| Graffiti Removal | Public (City-maintained): 6.1 days
Commercial (Code Enforcement): 105.4 days
Residential (less than 4 units): 57.2 days | Graffiti response time varies based on what type of property the graffiti is located on.
Graffiti located on commercial property can require code enforcement, which adds time to the process.
After receiving approval from a residential (less than 4 unit) property owner, the City partners with Urban Corps to help remove graffiti.
Note: Companies are responsible for painting out graffiti on their assets, such as utility boxes and dumpsters. Reports may be referred to the responsible party to be addressed. |
| Homeless Outreach / Encampment | 15 days | Learn more about what happens when a homeless outreach / encampment is reported. |
| Illegal Dumping | 26.7 days | Depending on the type and location of illegal dumping, this type of report may take less than a week or as long as 6 months to resolve, if code enforcement steps are involved. |
| Missed Collections | 48-72 hours after being reported | Learn more about Collection Service Impacts.
Missed trash/recycling container pickups need to be reported to the Environmental Services Department no later than 5 p.m. on the following day after the missed collection in order to get return service. If container was tagged, please refer to the information left by the driver on the tag and correct the issue. |
| Potholes | 8.0 days
| Learn more about Pothole Repair and Street Resurfacing. |
| Sidewalks | As soon as possible to mitigate damage with asphalt patching.
30 days for asphalt ramping; multiple years for concrete replacement | Learn more about Sidewalk Repair.
Sidewalk uplifts are temporarily ramped or patched as soon as possible following reports to City crews. Sidewalk repairs involving concrete work take longer.
Often, repairs are the responsibility of the adjacent property owner. |
| Street Lights | Light Out: 302 days
On During Day: 233 days
Pole Knock Over/Damage: 139 days | Learn more about why street light repairs are taking longer than normal. |
| Street Resurfacing | Contingent on funding and other project schedules | Learn more about Pothole Repair and Street Resurfacing.
Street resurfacing is planned through the City’s pavement management system and completed based on available funding and in coordination with other projects planned for the City right-of-way. See Streets SD for more information. |
| Street Sweeping | 31.0 days | Learn more about street sweeping and schedules. |
| Traffic Signals | 1 day
Timing: 2.2 days
| Reports related to traffic signal maintenance are completed within the same day. More involved reports related to traffic signal timing may take more time to resolve. |
| Traffic Sign Maintenance | 180.0 days | Learn about Street Name Blades and Traffic Signs. |
| Tree Maintenance (Non-Emergency) | 6 months | Emergency tree work is immediately dispatched for service. Other reports of tree maintenance are addressed as soon as possible, depending on the severity of the issue and may take up to a year to address. |
| Tree Trimming | Palms – Every two years
Shade trees – Every 20 years | The City currently schedules trimming for palm trees every two years and every 20 years for other trees in the public right-of-way. |
| Vegetation Encroaching on Sidewalk/Street | 555 days | Due to steps required in the code enforcement process and a backlog of open reports, this type of report is taking longer than normal. |
| Weed Removal | 172.7 days | |