To help the City identify the issue you are reporting, you can add up to three photos to a New Report.

Take a Photo
 
On the New Report screen, tap the camera icon to take a photo.

Add from Photo Library

On the New Report screen, tap the photo library icon to add a photo you've already taken.

If there's a location with the photo, the location will auto-populate on one of the next screens.

Troubleshooting

I'm not able to add a photo from the Photo Library.

Please check your phone's privacy settings and allow access to photos. On iOS, go to Settings -> Privacy -> Photos -> Get It Done and ensure the appropriate option under "Allow Photos Access" is selected.

• Submit only one problem or issue per report
• Provide a photo (or submit multiple photos), taken far enough away to allow crews to see the issue in context

• 72-Hour Vehicle Violation:  Report vehicles (operable or inoperable) parked in the same place on a public street for more than 72 consecutive hours, without being driven.
• Parking Zone Violation:  Report vehicles parked in violation of a parking zone (for example, parked in a red zone).
• Oversized Vehicles:  Report oversized vehicles (such as RVs, trailers, or boats) parked on public streets when they are prohibited.  Section 86.0139 prohibits oversized, non-motorized, and recreational vehicles from parking on public streets between the hours of 2 a.m. and 6 a.m.  Residents who need to temporarily park an oversized vehicle on the street may obtain a Temporary Overnight Recreational Vehicle Permit (TORVP).

• Missed Collection:  Trash, recycling, and greenery pickup is guaranteed for containers placed in collection areas by 6 a.m., unless they are in violation of City regulations.  If your containers have not been emptied, look for a tag from your driver on the containers.  The tag will explain why they were not collected.  If the container is not tagged and it was set out before 6 a.m., report a Missed Collection.
  • Keep in mind that collection schedules can shift during certain holiday weeks.  Find Your Trash Collection Schedule first before reporting a missed collection.
  • Missed trash, recycling or yard waste collection must be reported by 5 p.m. on the day following your regular collection day in order to qualify for a return collection.
• Find My Trash Collection Schedule:  Search for your address to see your trash, recycling, and greenery collection schedule.
• ADA Assisted Collections:  Request temporary or permanent assistance with bringing out containers for trash collection if no able bodied person is available to help set out your container.
• Containers Left Out Beyond Collection Hours:  Report trash containers left out after 6 p.m. on your scheduled collection day, in violation of San Diego Municipal Code Section 66.0106.
• Dead Animal:  Report a dead animal located in the City of San Diego's public right-of-way (street or sidewalk).  For dead animals located elsewhere in the county, click here for more information.
• Illegal Dumping:  Report illegal dumping such as bulky items, abandoned camps, or occupied camps in the public right-of-way.
• Graffiti:  Depending on where the graffiti is located, your report may be handled by the City or an alternate provider, such as Cox, AT&T, SDG&E, the Port of San Diego, Caltrans, MTS, the County, or by a commercial property owner.  Commercial property owners are responsible for removing graffiti from their property.  Graffiti located on commercial property is handled by code enforcement to achieve compliance.  Reports referred to an alternate provider will be identified as "Referred" in the system and will not receive future status updates.
• Household Hazardous Waste (HAZMAT) Appointment:  Residents of the City of San Diego may request an appointment to drop off household hazardous materials.  Appointments are offered on most Saturdays.
• Dumpster Encroaching on Public Right-of-Way:  Report a dumpster encroaching into the public right-of-way (street or sidewalk).  This type of report is handled by code enforcement to achieve compliance.

• Curb:  Report issues with a curb, such as damage, faded paint, or illegal painting.
• Damaged Guardrail:  Report an issue with a damaged guardrail.  A guardrail is a metal railing that can be placed at the edge of a road.
• Faded Striping:  Report problems with striping, such as faded lane lines, crosswalks, or other markings, such as the "STOP" legend.
• Pothole:  Report a pothole.  Data such as the overall pavement condition is utilized to determine which streets will be resurfaced.  For more information, please visit the following links:
  • Street Repair in Your Neighborhood Video
  • Street Resurfacing Map:  streets.sandiego.gov
  • Street Resurfacing & Pothole Repair
• Sidewalk Repair:  Report a problem such as a raised sidewalk.  For sidewalk repairs, a temporary asphalt patch may be applied pending a permanent repair.  In some cases, the adjacent property owner may be responsible for certain repairs.  For more information, please see the links below:
  • Sidewalk Maintenance Process Infographic
  • Sidewalk Information
• Street Light:  Report problems such as a street light out or a street light on during the day.  The City maintains over 40,000 street lights.  Click here for more information.
• Street Sweeping:  Request that a street be swept.  Some streets are swept on a regular schedule.  For more information, click here.
• Traffic Sign:  Report a problem with a traffic sign.  For more information, click here.
• Traffic Signal:  Report a problem with a traffic signal, such as a light out, flashing red, signals facing the wrong direction, or a timing issue.  The City maintains over 1,500 traffic signals.  For more information, click here.
• Other:  For faster service, please try to select the applicable problem type for your report. Problems reported under the "Other" category are not automatically processed and may require more time to review.  Scroll to the bottom of the Get It Done page for additional options.

• Tree Maintenance:  Report an issue with a tree maintained by the City, such as:
  • Branch/Tree Down
  • Visibility of Traffic Signals/Signs
  • Blocking Street/Sidewalk
  • Dead/Unstable
• Other:  Request a Free Street Tree.  Click here for more information.

• Storm Drain:  Report an issue such as:
  • Channel Cleaning
  • Clogged Storm Drain
  • Foul Odor
  • Grate Frame Broken/Missing
  • Object in Drain
• Street Flooded:  Report a problem involving street flooding.  For urgent issues, call 619-515-3525.
• Illegal Discharge:  Use this to report material or fluid being dumped or released into the City's Storm Water system (such as gutters and storm drains).
• Over Irrigation:  Use this to report over irrigation of landscaping, causing water to enter the City's Storm Water system.

• Schedule a Passport Appointment

• Encampment

Welcome!

Whether it’s your first time on the Get It Done mobile app or you’re a seasoned user, we’re thrilled you’re here. In 2016, the City of San Diego launched this tool to help you - our community members - connect with us to improve our neighborhoods. Since then, more than one million reports have been submitted on Get It Done and thousands of City employees have worked hard to resolve your issues.  

We’re proud to launch the newest edition of Get It Done to connect with even more San Diegans and offer improved reporting features. Not sure where to begin? We have you covered - read on to find out what’s new and how to use it!  

 

SPANISH TRANSLATION 

If your mobile device is set to Spanish, the new app will automatically display in Spanish. In addition, translation links are available on automated emails from the City to our customers - just click the blue “Versión en español” link in the top right corner of the email to read the email in Spanish.  

CREATING A NEW REPORT 

Near the top left corner of your screen, click the yellow “New Report” oval. You can also click the menu button in the very top left corner of your screen, then select “New Report” from the expanded menu list.  

• If this is your first report, you will be prompted to enter your contact information that can be used by City staff to contact you for details on your report.  

Describe the Issue 

• If this is an emergency, dial 9-1-1. If this is a non-emergency issue, click in the “description” box to begin typing a bit about the issue. Report problems such as potholes, street lights out, graffiti, and illegal dumping. Learn more. 

• Click the blue camera icon to take a photo or the blue photo icon to upload an existing photo.  

Select a Category 

• Scroll down the list of categories to select what type of issue you have. If you’re not sure, choose the category you think is most closely related to your issue or select the “other” category at the bottom of the list. An accurate category selection helps ensure your report gets to the right team. 

Verify the Location 

• Upgraded map features will suggest your location based on the GPS in your phone or the uploaded photo. If the suggestion isn’t accurate, click on the three dots in the yellow circle on the bottom right corner of your screen. Then, you can type in an address in the “Go to Address” field, or click “Your Location” to move the tracker to your current location. Using your fingers, you can manually move the location pin on the map to the exact spot of the issue. Not all locations – especially in canyons or parks – have an address available. Please make sure the pin is dropped in the correct location of the problem even if there is not a valid address. Click “Next” once the location is accurate.  

Confirm & Submit  

• Check out your report and make sure it looks accurate and ready to go. If not, click any part of the report to edit details. When you’re ready, click “Submit” and then the blue “Done” button. A confirmation email should arrive in your inbox shortly after you submit a report. You can also check out your reports by scrolling right at the top of the homepage until you see the yellow “Submitted by You” oval.  

CHECKING THE STATUS OF AN EXISTING REPORT 

Scroll to the right at the top of the homepage until you see the yellow “Submitted by You” oval. You can also click the “hamburger” menu at the top left corner of the screen, then select “Submitted by You” on the drop-down menu.  

Now, you should be able to see every report you have submitted on Get It Done, as well as the status (highlighted near the top left corner of the report).  

• A grey “Submitted” or “New” status means the report has been submitted to the City.  

• A green “In Process'' status means City employees are working on the issue. While our team works hard to fix issues in a timely manner, each request takes a different amount of time to complete. View frequently asked questions including how long it takes to resolve issues. 

• A “Closed” status usually means the issue has been resolved, however open the report to view the “action taken” for more details. After photos are available for some reports like graffiti or illegal dumping. 

• A “Referred” status means the report was referred to an outside agency or to another City department that is not yet connected to Get It Done. No further updates are provided when a report is referred. 

GENERAL CITY UPDATES 

• On the homepage, you can check out what’s going on at the City of San Diego. New updates and helpful articles will be shared here. Simply click on the article you are interested in reading, then the “back” arrow at the top left corner of your screen to return to the homepage.  

Thanks, again, for helping Get It Done in our communities! We appreciate your partnership to help make San Diego an incredible place to live, work, and visit.  

If you have an emergency, dial 9-1-1.

Issues with loud noise are handled by different parties, depending on the nature of the noise. 
 
If the noise is coming from a neighbor, oftentimes the best solution is to speak directly with your neighbor. For more resources on ways you can communicate with your neighbor, please visit the National Conflict Resolution Center at www.ncrconline.com or 619-238-2400. 
 
For excessive, human-generated noise in progress (such as loud music), enforcement is handled by the San Diego Police Department (SDPD). For non-emergency noise complaints, you can call SDPD non-emergency dispatch 619-531-2000. As always, for life-threatening emergencies or crime in progress, call 9-1-1.
 
Non-human-generated noise complaints are handled by the Development Services Department Code Enforcement Division (DSD CED). For example, this may include such things as noise from air conditioners, compressors, pool pumps, construction, and dogs/pets. To see how such cases are handled, please view DSD CED’s website.
 

• To pay in person: Bring the email with your case number and your payment to the address below. The City accepts credit cards, checks, and money orders. Cash is not accepted.
• To pay by check: Mail your check to the address listed below. Please write your case number (from the approval email) in the Memo/For section of the check. The check must be payable to “City Treasurer.”