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Why are street light repairs taking longer than normal?

A high volume of street light issues, combined with delays in parts deliveries, complex and outdated street light circuits, and a high number of staff vacancies is causing street light repairs to take longer than normal. Street light repairs are currently expected to take, on average, 309* days or more.

Recruitment efforts are underway to fill the City's Electrician vacancies. Learn how the City’s Transportation Team is reducing the backlog of nonfunctioning streetlights in our communities.

*Based on the last 90 days of closed report data, as of 9/9/22.

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Replace Damaged Container

City-issued containers are expected to have a lifespan of 10 years. Containers need to be replaced if the City determines they are no longer serviceable for automated collection. Usually, the driver places a tag on the container advising the resident to replace the damaged container.

Replacing a damaged container is a three-step process. Below is a general overview of each step.

1. Address Search: Search for your site by entering your address.

2. Choose Containers: Select the trash ($70), recycling (free), or greenery* (free) containers you'd like to purchase. Enter the old trash (black) container’s serial number for warranty eligibility, which may reduce the price. Select delivery or pick-up. (Delivery is available for $25 per container.) You will receive an email with purchase instructions. View container sizes.

* Not available in all areas.

3. Purchase: The last step is to complete the purchase of the containers in your cart.

For more information please see Container Frequently Asked Questions.

If your container is under warranty, replacement wheels and lids are available at no charge from 8353 Miramar Place facility weekdays between 8:00 a.m. and 4:00 p.m. City staff members can show how to perform lid and wheel replacement. Please bring the damaged lid with you for recycling. If you're unable to bring the damaged lid, it can be disposed of in your recycling container. Please provide a picture or written down serial number of the container you are requesting lids or wheels for.

How can I find out if my container is under warranty? Please call 858-694-7000 or email trash@sandiego.gov to ask if your container qualifies for a free lid and/or wheels replacement.

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How long do problems take to be resolved?

This table lists common issues and estimated resolution timeframes. The length of time it takes to resolve an issue can vary. Timeframes below are estimates, subject to change, and are typically based on the last 90 days of closed reports.

Problem Type	Estimated Timeframe	Description
72-Hour Parking Reports	36 days	The time it takes to resolve this type of problem can take longer, due to the code enforcement process.
Curb Painting	147 days
Dead Animals	6 days
Graffiti Removal	Public (City-maintained): 9 days Commercial (Code Enforcement): 159 days Residential (less than 4 units): 13 days	Graffiti response time varies based on what type of property the graffiti is located on. Graffiti located on commercial property can require code enforcement, which adds time to the process. After receiving approval from a residential (less than 4 unit) property owner, the City partners with Urban Corps to help remove graffiti. Note: Companies are responsible for painting out graffiti on their assets, such as utility boxes and dumpsters. Reports may be referred to the responsible party to be addressed.
Homeless Outreach / Encampment	35 days	Learn more about what happens when a homeless outreach / encampment is reported. Visit the City's Homeless Strategies & Solutions Department website for more details.
Illegal Dumping	23 days	Depending on the type and location of illegal dumping, this type of report may take less than a week or as long as 6 months to resolve, if code enforcement steps are involved.
Missed Collections	48-72 hours after being reported	Learn more about Collection Service Impacts. Missed trash/recycling container pickups need to be reported to the Environmental Services Department no later than 5 p.m. on the following day after the missed collection in order to get return service. If container was tagged, please refer to the information left by the driver on the tag and correct the issue.
Potholes	4 days	Learn more about Pothole Repair and Street Resurfacing.
Sidewalks	As soon as possible to mitigate damage with asphalt patching. 30 days for asphalt ramping; multiple years for concrete replacement	Learn more about Sidewalk Repair. Sidewalk uplifts are temporarily ramped or patched as soon as possible following reports to City crews. Sidewalk repairs involving concrete work take longer. Often, repairs are the responsibility of the adjacent property owner.
Street Lights	Light Out: 309 days On During Day: 145 days Pole Knock Over/Damage: 39 days	Learn more about why street light repairs are taking longer than normal.
Street Resurfacing	Contingent on funding and other project schedules	Learn more about Pothole Repair and Street Resurfacing. Street resurfacing is planned through the City’s pavement management system and completed based on available funding and in coordination with other projects planned for the City right-of-way. See Streets SD for more information.
Street Sweeping	26 days	Learn more about street sweeping and schedules.
Traffic Signals	1 day Timing: 2 days	Reports related to traffic signal maintenance are completed within the same day. More involved reports related to traffic signal timing may take more time to resolve.
Traffic Sign Maintenance	176 days	Learn about Street Name Blades and Traffic Signs.
Tree Maintenance (Non-Emergency)	6 months	Emergency tree work is immediately dispatched for service. Other reports of tree maintenance are addressed as soon as possible, depending on the severity of the issue and may take up to a year to address.
Tree Trimming	Palms – Every two years Shade trees – Every 20 years	The City currently schedules trimming for palm trees every two years and every 20 years for other trees in the public right-of-way.
Vegetation Encroaching on Sidewalk/Street	492 days	Due to steps required in the code enforcement process and a backlog of open reports, this type of report is taking longer than normal.
Weed Removal	155 days

Last Updated: 9/9/22 (Based on the last 90 days of closed reports.)

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What happens when I submit a Homeless Outreach / Encampment report?

Get It Done allows you to report a non-emergency concern involving a need for homeless outreach or an issue related to an encampment. Encampments could be a temporary dwelling and/or an accumulation of belongings blocking a sidewalk or located within public open space or private property. Encampments may be occupied or unoccupied.

As always, emergencies should be reported to 9-1-1. Other police-related non-emergencies should be reported to the San Diego Police Department (SDPD) at 619-531-2000.

If you are experiencing homelessness, you can access resources by dialing: 2-1-1 by phone or visiting 211sandiego.org.

Depending on whether people are present, your report will be forwarded to the Neighborhood Policing Division (NPD), the Environmental Services Department (ESD) and/or homeless outreach specialists, as appropriate. NPD team members will respond to reports that indicate people are on-site. ESD team members will respond to reports that indicate people are not on-site and may require cleanup. Homeless outreach specialists receive reports and plan outreach activities based, in part, on data from Get It Done reports to help inform regional outreach efforts and may be contacted directly from NPD team members to offer assistance, such shelter placements and additional resources to help unhoused persons off the streets and into the path of self-sufficiency.

Typical outcomes for this type of report include services being offered to any people present, connection to a homeless outreach specialist, enforcement action, or movement of the encampment.

Learn more on the City's Homeless Strategies & Solutions department website.

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Additional Container

If you already have trash and recycling services from the City, use this option to request additional containers. An eligibility inspection may be required before an application is approved and containers are purchased.

The Request for Additional Container is a three-step process. Below is a general overview of each step.

1. Address Search:  Search for your site by entering your address.

2. Choose Containers:  Place your order for refuse and recycle containers and choose the delivery method to identify if you’d like containers delivered for an additional fee ($25 per container) or self pick-up.

Once these first two steps are complete your request will go through an eligibility process to determine if your property supports an additional container. You will be contacted either by email regarding eligibility status and next steps.

3. Purchase:  If eligibility is approved, you will receive an email with purchase instructions.

The most common container is 95-gallons, which has the capacity equivalent to three regular trash cans. Recycling containers are available for no charge. Delivery fees will apply. For more information please see Container Frequently Asked Questions.

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How do I report a concern about sidewalk vending?

Contact City of San Diego Development Services Department Code Enforcement for areas outside of parks by calling 619-533-6487. For areas within parks, email AskParks@sandiego.gov.

For concerns related to food safety or health permits, contact the County Department of Environmental Health and Quality, Food and Housing Division via email or by phone at 858-505-6903.

Learn more about Sidewalk Vending.

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How do I report a water quality concern?

Learn more about water quality. To report a water quality concern, email drinkingwaterquality@sandiego.gov or call 619-668-3232.

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Nearby Cities

The San Diego County region is made up of 18 different cities, numerous communities, and unincorporated areas*. For your assistance below is a listing of cities within the County.

Carlsbad
Chula Vista
Coronado
Del Mar
El Cajon
Encinitas
Escondido
Imperial Beach
La Mesa
Lemon Grove
National City
Oceanside
Poway
San Marcos
Santee
Solana Beach
Vista

* Contact the County of San Diego for assistance with the following unincorporated areas within the County: Agua Caliente, Alpine, Bankhead Springs, Banner, Barrett Junction, Bear Valley, Blossom Valley, Bonita, Bonsall, Borrego Springs, Bostonia, Boulder Oaks, Boulevard, Buckman Springs, Cameron Corners, Campo, Canyon City, Casa De Oro, Cottonwood, Crest, Cuyamaca, Dehesa, De Luz, Del Dios, Descanso, Desert Lodge, Dulzura, Eagles Nest, Echo Dell, Eden Gardens, Engineer Springs, Eucalyptus Hills, Fairbanks Ranch, Fallbrook, Flinn Springs, Foster, Glen Oaks, Green Valley Falls, Guatay, Harbinson Canyon, Harmony Grove, Hidden Glen, Hidden Meadows, Indian Springs, Jacumba, Jamul, Julian, La Presa, Lake Henshaw, Lakeside, Lincoln Acres, Live Oak Park, Live Oak Springs, Manzanita, Morena Village, Oak Grove, Ocotillo Wells, Pala, Pala Mesa, Palomar Mountain, Paso Picacho, Pauma Valley, Pine Hills, Pine Valley, Potrero, Puerta La Cruz, Rainbow, Ramona, Rancho Palo Verde, Rancho San Diego, Rancho Santa Fe, Rincon, Rock Haven, Rosemont, San Felipe, San Ignacio, San Luis Rey Heights, Santa Ysabel, Shady Dell, Shelter Valley, Spring Valley, Sunnyside, Sunshine Summit, Tecate, The Narrows, The Willows, Tierra Del Sol, Twin Oaks, Vallecito, Valley Center, Victoria, Warner Springs, Whispering Pines, Witch Creek, and Wynola.

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How are Noise Complaints Handled?

Issues with loud noise are handled by different parties, depending on the nature of the noise.

If the noise is coming from a neighbor, oftentimes the best solution is to speak directly with your neighbor. For more resources on ways you can communicate with your neighbor, please visit the National Conflict Resolution Center at www.ncrconline.com or 619-238-2400.

For excessive, human-generated noise in progress (such as loud music or a loud party), enforcement is handled by the San Diego Police Department (SDPD). For non-emergency noise complaints, you can call SDPD non-emergency dispatch 619-531-2000. As always, for life-threatening emergencies or crime in progress, call 9-1-1.

Non-human-generated noise complaints are handled by the Development Services Department Code Enforcement Division (DSD CED). For example, this may include such things as noise from air conditioners, compressors, pool pumps, construction, and dogs/pets. To see how such cases are handled, please view DSD CED’s website.

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What payment options are available for containers?

After submitting a request for New Service, an Additional Container, or a Replacement Container, you’ll receive an approval email with a link to pay for your containers online (plus a 3% surcharge) with a credit card. If you’d prefer to not pay online, the following payment options are also available:

To pay in person: Bring the email with your case number and your payment to the address below. The City accepts all major credit cards (no surcharge when paid in person), checks, and money orders. Cash is not accepted.
To pay by check: Mail your check to the address listed below. Please write your case number (from the approval email) in the Memo/For section of the check. The check must be payable to “City Treasurer.”

Collection Services Division
8353 Miramar Place, San Diego, CA 92121
Monday – Friday, 8 a.m. – 4 p.m.

Note: Collection Services Division is closed on City-observed holidays.

What happens to my old container?
If you requested the replacement of a container, provided an old container serial number, and paid for delivery, your old container will be removed at the time of delivery of the new one. The old container must be empty. Deliveries are scheduled one day after normal collection.

If you are replacing your old container and picking up a new container in person from Collection Services you must bring your empty old container. If you are paying a discounted price for replacement, you must also bring your old container reported on the request as damaged.

If your container is under warranty, replacement wheels and lids are available at no charge from 8353 Miramar Place facility weekdays between 8:00 a.m. and 4:00 p.m. City staff members can show how to perform lid and wheel replacement. Please bring the damaged lid with you for recycling. If you're unable to bring the damaged lid, it can be disposed of in your recycling container. Please provide a picture or written down serial number of the container you are requesting lids or wheels for.

How can I find out if my container is under warranty? Please call 858-694-7000 or email trash@sandiego.gov to ask if your container qualifies for a free lid and/or wheels replacement.

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How do I request a free tree?

Request a free street tree from the City of San Diego's Free Tree SD program. Learn more and request a free tree.

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How do I report a sewer spill?

To report a sewer spill or bad sewer odor, immediately call 619-515-3525. Learn more.

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Why do I have to pay for a container and delivery when you broke it?

Containers are expected to last for approximately 10 years. Over time, containers are worn down by repeated use, as well as exposure to sunlight and other elements.

When the City switched to automated collection in 1994, each eligible residence received a container. While the initial container was provided at no charge, customers are now responsible for providing trash container compatible with collection vehicles.

Containers may be purchased online or from a home improvement store. (Trash containers must be approved brands that are compatible with automated collection, such as Rehrig Pacific ROC-35, ROC-65, ROC-95-U that are sold by the City or ToterEVR Universal Cart 65 or 95-gallon.)

Containers purchased from the City cost $70. If your container becomes damaged within the 10-year period, we will calculate a prorated price for the replacement container.

Replacement wheels and lids are available at no charge for containers under warranty. Please call 858-694-7000 or email trash@sandiego.gov to ask if your container qualifies for a free lid and/or wheels replacement.

Additional Background

The container fee was established as a fair and reasonable fee that does not exceed the cost of providing the container. Collection and disposal of waste is provided to eligible households at no charge.

The delivery fee covers the costs associated with the delivery of the container and removal of any non-functioning container. To avoid the delivery fee, residents may choose to pick up containers at the 8353 Miramar Place facility weekdays between 8:00 a.m. and 4:00 p.m.

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How do I locate a container serial number?

Container serial numbers are nine (9) digits, typically printed on the front of trash, recycle, and greenery containers.

The photo below identifies the location of the serial number.

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For more information please see Container Frequently Asked Questions.

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Where can I recycle an appliance?

The Miramar Recycling Center accepts various appliances such as refrigerators, freezers, air conditioners, stoves, washers and dryers, hot water heaters, small computers, and household electronics for a fee.

Learn more about appliance recycling.

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Who is responsible for private vegetation encroaching on the street or sidewalk?

Property owners are responsible for maintaining private trees and vegetation so that they do not encroach on the street and sidewalk public right-of-way.

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A tree branch must be 14 feet 6 inches above street pavement/alley and 8 feet above the sidewalk.

Examples of vegetation encroachment:

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Shrubs and plants must be trimmed back from the sidewalk and parkway. The parkway is the strip between the sidewalk and curb.

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Shrubs and plants must be trimmed back from the sidewalk.

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Shrubs and plants must be trimmed back from the curb and maintain clear visibility of all traffic signs.

Please check your property frequently to make sure there are no encroachments in the right-of-way.

Report a vegetation encroachment issue through Get It Done.

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What do I do if my vehicle was broken into or stolen?

If this is an active crime in progress (such as the car is being driven away or actively broken into) dial 9-1-1.

Learn more about how to prevent and report vehicle theft and break-ins.

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What is a Letter of Agency?

The City recommends that property owners complete a Letter of Agency form with the San Diego Police Department (SDPD).

This form allows SDPD officers to act as agents for the owner of private property, specifically for purposes of enforcing laws against any person(s) found on the property without the owner’s consent or without lawful purpose.

This is an extremely useful tool and is strongly recommended for vacant properties, vacant lots, businesses or any properties upon which public nuisance activities and/or crimes may occur. Per California Penal Code section 602, this form must be renewed every 12 months to be effective.

Please submit the completed form via email or to your neighborhood police station. In conjunction with this form, it is strongly suggested (although not required) that the property display a sign indicating:

a Letter of Agency has been filed with SDPD;
the address of the property;
the words "No Trespassing"; and
the property manager and/or a contact information to share issues.

The sign should be no less than 18" X 24", ideally have a font legible from the nearest public street, and not be readily accessible to vandals. Signs should be evenly spaced throughout the surrounding property boundaries covered by the Letter of Agency. View a sample sign.

A sign indicating a Letter of Agency is on file with SDPD, including the address of the property, is necessary for SDPD to confirm the validity of the Letter of Agency and respond accordingly.

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How do I request a birth certificate?

This is a County government function. For more information, please visit the County's website or call (619) 237-0502.

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